Complaints

We would like to know if you are not satisfied with our services.

Please inform us, the senior management, in writing or by telephone.

We will respond within 2 weeks.

In addition, you may file a complaint with the Financial Services Complaints Board, an independent complaints body.

Filing a complaint does not involve any costs for consumers.

The complaints body will initiate an investigation on receipt of a complaint.

The address of the Financial Services Complaints Board is:
Klachteninstituut Financiële Dienstverlening
PO Box 93257
2509 AG Den Haag
The Netherlands
Telefoon 0900 - 3552248
info@kifid.nl

We will be happy to send you additional information about the Financial Services Complaints Board on request.

Naturally, you can request information from the Financial Services Complaints Board itself.